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The CTO Office

You should not have to take technology decisions on trust.

In most companies we have worked with, technology was not the hard part. Managing it was. You own the decisions, as you should, but you are often making them on the word of the people paid to do the work. We can sit on your side of that conversation and take on strategy, suppliers, security and delivery, without you carrying a full technology team on payroll.

No commitment, and no pitch. Tell us what is going on and we will say honestly whether we can help.

Here for yourself rather than for a company? Coaching and mentoring are over here.

Where to start

Which of these sounds like you?

Pick the one closest to your situation. You will get one suggestion, not a list, along with what it costs and what you walk away with.

Nothing selected yet. Choose a situation above, or read the full list of services further down.

How it works

Three stages. You can stop after any of them.

You commit to nothing at the first, very little at the second, and only choose a direction once you have something written in front of you.

Stage one

We talk

Free of charge, a short call then ninety minutes

We start with a short call, around thirty minutes, where you describe the business and what is not working. If we are not the right firm for you, we say so there and then. If it is worth continuing, we send you a private link for the full session: ninety minutes with you and whoever runs your technology, and you leave that one with a short written note on the first five things worth your attention.

Stage two

We look

From SAR 18,000, one to four weeks

An independent read on where you stand, scored red, amber or green across six areas, with your risks ranked and a recommendation for what to do next. The report is yours whatever you decide.

Stage three

We work

A project, a retainer, or both

One clear problem fixed and finished, or ongoing management at whichever level fits. Six months to start, with the right to stop after ninety days, then thirty days' notice, month to month. We will give you our honest view of which one suits you, and you decide.

If you already have a team

We are not here to replace your current lead. Oversight works through them, in the room with them, not around them.

Week one we change nothing and we announce nothing to the team. We look, we listen, and we read the contracts.

For a messy team that can still be led, we start with the Snapshot, then Oversight. Embedded is only if you want us in the seat.

The first thirty days

Days 1 to 10

We listen. No changes, and no announcements.

Days 11 to 20

Scorecard, ranked risks, the first quick wins, and a draft twelve-month plan.

Days 21 to 30

Plan agreed, the first conversation with your supplier on your side of the table, and a one-page note for your board.

Services and fees

Everything we do, and what it costs.

Fees are starting figures, set by how complex your business is: how many products and teams you have, how many markets you operate in, and which regulators you answer to. Complexity is confirmed on the first call, before any proposal. Select any service to request it.

Find out where you stand

No commitment

How the credit works. Engage us within 60 days and the Snapshot fee is applied to that engagement, up to 100% of the first month of a retainer or up to 30% of a fixed-scope project fee. After 60 days the report is yours and nothing further is owed.

Fix one thing

Fixed scope, fixed fee

Have us there every week

Retainers carry project credit

Specialist projects

Or spend your project credit

All fees in Saudi Riyals, excluding VAT. Commit to twelve months on a retainer and it carries project credit you can spend on any project here, in full or against part of a larger one. Credit belongs to that year and does not roll over.

The commercial rules, in full

Technology Snapshot credit
Engage us within 60 days and the Snapshot fee is applied to that engagement, up to 100% of the first month of a retainer or up to 30% of a fixed-scope project fee. After 60 days the report is yours and nothing further is owed.
Cost and Revenue Optimisation
No result, no fee. On cost, 50% of one year of confirmed savings. On revenue, 25% of one year of revenue actually invoiced and collected. The fee is capped at a figure agreed in writing before work starts. One-off refunds, credits and back-billing do not count.
Leaving a retainer
Six months to start, with the right to stop after ninety days. After that, thirty days' notice, month to month.
Project credit
Credit requires a twelve-month commitment. The six-month term with a ninety-day exit carries no credit.

Is this for you

This is not right for everyone.

We would rather tell you now than three months into an engagement.

This is for you if

  • You already spend real money on technology, on your own developers or a software house
  • Nobody senior on your side owns the decisions, the priorities or the standards
  • You cannot judge whether your supplier is delivering fair value
  • Your board or your investors are asking questions you cannot answer with confidence
  • You are heading towards a fundraise, a listing or a serious growth push
  • You are willing to give us real authority over suppliers and the plan

This is not for you if

  • Your whole technology budget is smaller than the monthly fee. You need a good IT manager first, not us
  • You want someone to build the software. We manage, we do not build
  • You already have a capable technology leader and want a second opinion. Buy a one-off review instead
  • The decisions will still be made elsewhere. A monthly fee without the authority to act on it would waste your money and our time

Who you get

You are not relying on one person.

Any one person, however capable, brings a single perspective and their own blind spots, and finding the right one takes months. This way you have a small group to draw on instead.

Chief Technology Officer

Your engagement lead. Owns the plan, makes the decisions, manages your team and suppliers, and answers to you and your board.

Information Security Lead

How exposed you are to a breach or data loss, what protection you need, and what your regulator will expect.

Infrastructure and Operations Lead

What it costs to run your systems, and whether they stay available when your customers need them.

Data and Reporting Lead

Who owns your data, whether the numbers your business runs on can be trusted, and where AI genuinely helps.

Systems Architecture Lead

Whether what you have today can carry the next three years of growth, or will have to be rebuilt.

Delivery Lead

Keeps work to schedule, checks quality before it reaches your customers, and holds suppliers to what they signed.

To be clear about what this is: you get a Chief Technology Officer every week. The other five are a bench we call on for defined pieces of work, not five people sitting on your account. Above them sits a named partner who reviews the plan and the major decisions, and who covers your account when your lead is unavailable. You are engaging the capability, not the payroll.

Background

We have had to live with these decisions ourselves.

Led by a working CTO

More than twenty years leading technology across travel, food, telecom and research, at chief and group level. Which mostly means enough of these decisions, and enough of the mistakes that follow them, to have a fair idea of where they tend to go wrong.

Tested under real scrutiny

We have taken a technology function through the scrutiny of a Tadawul listing, for a multi-market group that builds its own software: closing gaps, preparing evidence, and answering to auditors, bankers and the regulator. It is a demanding process, and having been through it once makes the next time considerably less painful.

Built to hand over

Every engagement is designed to end. We hire your permanent leader, document the function and step back. If that hire does not work out, we stay and run the search again at no additional fee.

The next step

One short call will tell you whether this is worth ninety minutes.

One short conversation is all we ask for. It costs nothing, and if we go on to the full session you leave that with something written down either way.

How to start

1

Send two dates that suit you. We will tell you which service, if any, after we have heard the situation.

2

We spend about thirty minutes on a first call. No fee, no obligation, and no pitch.

3

If it is worth continuing, we send a private link for the full ninety-minute session, and you leave that one with a short written note on the first five things worth your attention, whether or not we work together.

Ask us anything, including

  • Is our software house charging us fairly?
  • Are we protected well enough for our size?
  • Should we hire a CTO now, or not yet?
  • Can what we have carry the next three years?

Request received.

Thank you. I have your details and the service you asked about, and I will reply personally, usually within one working day.

Would rather talk than write? Pick a time for a short call, around thirty minutes, and we will speak directly.

Book a short call →
Contact

Khalid Ahmed Alhokail

Emailkhalid@al-hokail.com
Webal-hokail.com
Based in

Riyadh, Saudi Arabia